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Confluence, Tech Comm, Chocolate: A Wiki as Platform Extraordinaire for Technical Communication, by Sarah Maddox
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An in-depth guide to technical communication on a wiki, with a focus on the Confluence wiki. Discusses planning and selecting a wiki, installing and maintaining your wiki, and developing technical communication content on a wiki. While the focus is on Confluence, the book contains useful information for anyone using any wiki for technical communication.
- Sales Rank: #497818 in Books
- Brand: Brand: XML Press
- Published on: 2012-02-22
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x .98" w x 7.52" l, 1.83 pounds
- Binding: Paperback
- 488 pages
- Used Book in Good Condition
Most helpful customer reviews
5 of 6 people found the following review helpful.
EVERY Organization with Confluence Wiki needs this book - or five!
By Ellen Feaheny
This is a *must have* book for EVERY organization that is using or working with Confluence Wiki - regardless of whether you are a new user or many-years-old user. EVERY user will find very valuable insights in this book - and for the price, it is a steal. By *every user* - this means, engineering users, tech writers, marketing users, executive users - EVERY!
Simply, it is that rich!
I'd also argue that if you bought Confluence in the first place, the reason was because you wanted your organization to work better, be more collaborative, be more transparent, work in a central platform vs. old-school desktop applications, and ultimately - get more things done faster. That said, again - this is the tipster book of all time on the topic "Confluence Wiki" - way beyond strategic documentation.
This book is not a pitch to buy Confluence - this book assumes you already have it. Yet like most tools, having them and using them to their full strength is not usually the same thing, especially for an organizational-use tool. Instead, all too many users flail around, poking and prodding at the features, or doing the bare minimum, often without a plan, long learning curves, and certainly not optimized efforts.
And sometimes, even with a plan, when built without deep knowledge in advance, the plan is more controlling/damaging, then optimizing/grabbing the full potential of the platform, and more -- the potential of your community through viral adoption.
Sarah, as expert extraordinaire on the Confluence platform (rightfully so, given Atlassian's own amazing documentation set; Google search it!), takes the reader down the path of coveted "secrets" used by Atlassian tech writers for building strategic documentation, and a whole lot more.
Even though documentation is the premise of the book, I would argue that it is far more of an authoritative work on using Confluence smarter. Under the guise of the thesis instructions are a million-and-one other *extremely valuable* tips on every page - both at the tool level and why-psychology level - that extends this book's scope well beyond the documentation use case. Which, by the way - is also Confluence. Confluence is for documentation, and a whole lot more!
I have referred this book to two clients so far, and both came back two weeks later, with raving thank yous. Buy one, or five - and remove excuses in your org to work smarter, not harder.
4 of 5 people found the following review helpful.
Just what I needed
By TheToucan
I'm sorry I did not have this book sooner, as it would have saved me a lot of research time. The section comparing the major wiki brands and describing what is best for an enterprise wiki was very useful.
About 60% of the book covers Confluence in depth and in many aspects, including planning, installation, third party add-ons.
There is excellent information on best practices around managing and using a wiki - any wiki. There is a lot of useful information on managing wiki content like... community contributed content, managing spam, crowd sourcing (the good and the bad), content reuse, and single source publication (the book was written on a wiki).
The author clearly has had many years of experience in all these issues, so it's very good to be able to access all this knowledge in one easy to read book.
4 of 5 people found the following review helpful.
Awesome Book But Not Just for Teams...
By Let's Compare Options Preptorial
There are dozens of wikis out there, including the freebies from WikiMedia. Confluence costs between 10 and 50 bucks a month, and is supposedly "targeted" at team development and documentation (I know, duh, confluence means more than one, right?). But I'm begging to differ. I'm a lone ranger programmer, writer and consultant who uses Confluence all the time, all on my own! (Companies call these introverts individual contributors).
There are MANY times I find that a "lone" wiki (with all other editing privileges locked out) is of great value. Examples: 1. When developing with paid inputs, but wanting to edit those before posting (just like a blog approval). 2. Whan documenting your own software. 3. When developing a demo wiki to show a customer (eg. as a consultant), before the "team" jumps in. ETC.
If you want to learn all the major commands needed to create and edit your own wiki, just go to wikipedia and search - link to Wiki markup. (That's what Wikipedia calls the internal syntax). All the links are there for this relatively simple code. You can get a free copy from wikimedia put on your godaddy or nsi shared server.
But confluence takes wikis a huge step farther with some really helpful templates and patterns not yet active on wikimedia releases, and though they are ostensibly to enhance communication, just pretend you have a split personality-- and the communication is with your customers, friends, consultants, prospects and other stakeholders, and you'll find Confluence is ideal, trumping the free wikis on many fronts. Atlassian support also is legendary, and as a lone contributor, their "team" (say you install a wiki at a high school) becomes an extension of your work-- that doesn't happen in the wonderful but vast universe of open source.
I've read dozens of books online and in print about Confluence, including Atlassian's own wonderful documentation and tutorials, and without hesitation recommend chocolate as THE PREMIER confluence book. It WILL also help you with other wikis, but the focus is on the many extraordinary features of Confluence, even as an individual contributor or technical writer/ programmer, including using a copy all for yourself. The book goes from the 30,000 foot strategy/acceptance/ teamwork view (which I don't care about as much, lotus notes on steroids) to the very detailed code and implementation steps (ideal for me). For background, I've developed over 3000 wikis in the last 10 years on all the major platforms, especially in technical education, and have recommended Confluence to many a client. When I build a demo, I usually do it alone, so my "copy" is, well, mine.
Tip: one of my best "apps" for this program is online classes and tutorials. The student/teacher collaboration, especially on projects, makes this a wonderful tool. I did one on postgrad unmanned navigational robotics and the confluence wiki morphed into a resource adoped school wide. Of course software documentation is where this really shines, and if you dabble in Domain Specific Languages as I do, there is no better tool out there, XML notwithstanding. I'm hoping Atlassian considers adding SCORM capabilities (XML tags) as Unity has, for those more and more frequent government funded programs!
Library Picks reviews only for the benefit of Amazon shoppers and has nothing to do with Amazon, the authors, manufacturers or publishers of the items we review. We always buy the items we review for the sake of objectivity, and although we search for gems, are not shy about trashing an item if it's a waste of time or money for Amazon shoppers. If the reviewer identifies herself, her job or her field, it is only as a point of reference to help you gauge the background and any biases.
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